REFUND POLICY
At FloraVibe, we take great pride in providing fresh, beautiful flowers and exceptional customer service. We understand that sometimes things may not go as expected, and we want to ensure that you have a clear understanding of our refund policy should you be dissatisfied with your purchase. Refund Eligibility You may request a refund within 2 days from the date of delivery. To be eligible for a refund, please ensure that you notify us within this period and provide clear details about the issue, including photos if applicable. Refunds will be considered if the flowers are damaged, wilted, or not as described at the time of delivery. Non-Refundable Items Please note the following items are non-refundable: Flowers that have naturally wilted after the typical lifespan Custom or special-order bouquets Delivery fees and service charges Gift cards or promotional items How to Request a Refund To initiate a refund request, please contact our customer support team at [email protected] within 2 days of your delivery. Include your order number, delivery date, and detailed description of the issue. We aim to respond promptly and work with you to resolve the matter. Inspection and Resolution Upon receiving your request, our team may ask for additional information or photos to verify the condition of the flowers. If the refund is approved, we will process it promptly, or alternatively, offer a replacement bouquet if preferred. Refund Processing Time Once approved, refunds will be processed within 5 to 7 business days to the original payment method. Please note that bank processing times may vary. Additional Terms We recommend inspecting your flowers upon delivery and contacting us immediately if there are any issues. Refund requests submitted after the 5 period may not be honored. We strive to ensure customer satisfaction and will work diligently to address any concerns. Contact Us If you have any questions about our refund policy or need assistance, please contact us at [email protected]. We appreciate your business and look forward to serving you again. Thank you for choosing FloraVibe!